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Customer Service Specialist-"Director of First Impressions" Oakmont

Customer Service Specialist-"Director of First Impressions"

Full Time • Oakmont

We are a family based company who pride honesty, compassion & customer service above all

Position Description   Director of FIrst Impressions  "DOFI"

We are seeking an energetic, people focused person to join our team in Oakmont.  The  Director of First Impressions will be the initial person our customers engage with by phone or in person. They will gather critical and essential information regarding the specific needs of each caller as well as informing them of what will happen next. Our callers generally have a problem that needs solved so an empathetic attitude that thrives on helping people is required.  The Director of First Impression manages the critical front desk position but is more than a receptionist.  Managing the accurate customer information intake as well as providing answers to some of their questions.  The "DOFI" sets the process in motion for a successful customer interaction and experience and is very important to the success of the company business.

Who We Are:

ServiceMaster of Greater PIttsburgh is one of the oldest and most respected "Specialty Cleaning, Property Damage Restoration and Repair firms in Western Pennsylvania.  Since 1981, we have delivered customer pleasing and award winning service that has resulted in continued growth . We provide service to homes and businesses that have been damaged by fire, water, smoke, floods and Storms.  We
provide detailed cleaning, decontamination, structural drying and complete reconstructioin. We also offer specialty commercial and residential services as well.  We work closely with property owners, insurance professionals and others involved with commercial, residential and institutional property damage restoration.  Our teams enjoy helping people in their great time of need.

We are located in Oakmont Pennsylvania but service all of Western Pennsylvania and beyond. We are a family-like business that has focused attention to the overall customer experience.  As the Director of First Impressions the great experience our customers enjoy
starts with you.

What We Do

Through our 5 service divisions. we provide retail and specialty services to residential. commercial and institutional clients such as emergency water, fire and storm response. We often respond to regional events as well as national events such as hurricanes and other large scale disasters.  Our customers are homeowners, business owners, property owners , leading insurance companies, hospitals, colleges and other venues.

Our staff provides expert guidance to those who experience unplanned and unexpected property damage. We are experts at drying buildings, detailed sanitizing, cleaning and deodorizing as well as completed repair and reconstruction services.  We are "The Best Call to Make in the Worst Situation"

What you will enjoy while working here:

  • Work Stability
  • Supportive and close-knit team environment
  • Regular training to advance your skills and abilities
  • Paid Holidays
  • 401 K with company funded participation
  • Attractive PTO policy
  • Participation in company health and medical plan
  • Company paid life insurance
  • Company paid short and long term disability plan
  • Monthly incentive bonus
Job Requirements 
  • High school degree or higher
  • Must have history of outstanding attendance 
  • 3 years experience in customer service position
  • Exceptional communication skills
  • Experience with Microsoft Word and Excel at advanced intermediate level
  • Ability to multi-task and work in a fast paced environment and remain calm and organized
  • Ability to to pleasant, patient , supportive and empathetic in all customer interactions
  • Some lifting, bending, stretching and sitting for long periods of time as well as ability to  negotiate  short flights of stairs
  • Ability to learn industry specific software 
  • Technology utilization includes phones, computers, copiers, fax machines and other office equipment
  • Must possess basic knowledge of document management, data entry, and office functions performance
We are looking for those who enjoy working as part of a team but can work independently and take ownership of the duties and 
responsibilities of the position.  Advancement available for those who would like to grow as part of our operations team. 


  
Compensation: $44,000.00 - $50,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Great Company Culture
Competitive pay
Exciting work that makes real differences in people’s lives
No two days are the same!