All Jobs
All Jobs
Field Training Officer – Restoration Services Rome

Field Training Officer – Restoration Services

Full Time • Rome
Responsive recruiter
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
Position Overview

At ServiceMaster by Twins, we restore more than property—we restore peace of mind. We’re seeking a skilled and passionate Field Training Officer (FTO) to lead the development of our restoration technicians. This role blends technical expertise with mentorship, ensuring new hires are trained to deliver exceptional service in water, fire, mold, and storm restoration projects.

As an FTO, you’ll guide new team members through hands-on training, uphold company standards, and support operational excellence through quality assurance, documentation, and customer communication.

Key Responsibilities

Training & Mentorship

  • Train new hires on restoration procedures including drying, demolition, water extraction, and pack-outs
  • Demonstrate proper use of equipment, safety protocols, and job site conduct
  • Provide ongoing coaching and feedback to ensure skill development
  • Lead by example on active job sites
Field Operations

  • Retrieve work orders, plan routes, and ensure trucks are stocked with necessary equipment
  • Perform and supervise restoration tasks for residential and commercial properties
  • Monitor drying progress and adjust plans based on meter readings
  • Conduct quality assurance inspections and obtain customer approvals
Customer & Team Communication

  • Explain restoration processes and next steps to customers using printed materials
  • Interface with adjusters, clients, and internal teams to resolve issues
  • Maintain clear and timely communication using company software
Estimating & Documentation

  • Assist with or create estimates using Xactimate, following IICRC standards
  • Document losses with detailed photos and notes for insurance reimbursement
  • Track personnel, equipment, and billable events for each project
Qualifications

  • 3–5 years of hands-on experience in property restoration 
  • Leadership or supervisory experience in field operations or technician training
  • IICRC certifications (WRT, FSRT, ASD) preferred
  • Strong knowledge of restoration equipment and safety protocols
  • Proficiency in Xactimate and restoration software
  • Excellent communication and interpersonal skills
  • Customer service mindset with professionalism under pressure
  • Detail-oriented and organized
  • Ability to lift and carry up to 50 lbs. and perform physical tasks
  • Valid driver’s license with a clean driving record
  • Tech-savvy and adaptable
  • Commitment to continuous learning and industry standards
Why Join ServiceMaster by Twins

We’re more than a restoration company—we’re a team that cares deeply about our clients and each other. As a Field Training Officer, you’ll shape the future of our workforce while helping families and businesses recover from unexpected disasters. Your leadership will drive quality, growth, and trust in every job we complete.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Great Company Culture
Competitive pay
Exciting work that makes real differences in people’s lives
No two days are the same!