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Benefits:

Bonus based on performance
Free uniforms
Opportunity for advancement
Training & development

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

Retrieve work orders, review the assigned route, and ensure the necessary equipment and supplies are loaded onto the truck before heading to the job site.
Arrive at job sites on time and professionally represent the company.
Explain the water mitigation process and next steps to customers, using company-provided materials as a guide, with or without a supervisor present.
Execute water damage restoration tasks, including water extraction, content pack-outs, removal and disposal of non-salvageable materials, light demolition, and minor repairs as directed by the supervisor.
Follow company protocols and industry standards to complete assigned jobs while maintaining quality control.
Set up, monitor, and adjust drying equipment, making necessary daily modifications based on moisture readings.
Conduct daily inspections and document job progress, ensuring proper drying and mitigation procedures are followed.
Ensure proper handling, cleaning, and maintenance of equipment, supplies, and vehicles.
Obtain customer signatures for job completion approval and request payments when applicable.
Address customer concerns professionally and escalate unresolved issues to the supervisor as needed.
Accurately document job details, take photos, and complete necessary paperwork in compliance with company policies and insurance requirements.

Job Requirements

Previous experience in water damage restoration is preferred.
IICRC WRT / ASD certification is a plus.
Ability to lift up to 70 lbs and work in various environments (attics, crawlspaces, basements).
Strong problem-solving skills and attention to detail.
Good communication and customer service skills.
Ability to work on-call for emergency services (nights and weekends as needed).
Valid driver’s license with a clean record.
Must pass a background check.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others quickly, receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Use visual acuity to perform detail-oriented activities
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $23.00 - $25.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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