Mitigation Lead Tech - Crew Leader | ServiceMaster Restore 1010284 by David

DO YOU HAVE EXPERIENCE IN THE RESTORATION INDUSTRY? ServiceMaster Restoration by David OFFERS COMPETITIVE WAGES, PTO, SIGNING BONUS AND OTHER REGULAR BONUS/ INCENTIVES, AS WELL AS PAID CERTIFICATION OPPORTUNITIES. IF YOU ARE GOOD AT WHAT YOU DO, COME JOIN THE PREMIER RESTORATION COMPANY, THE TEAM THAT WILL TRULY APPRECIATE YOUR CONTRIBUTION.

Position Overview

A SUCCESFUL Crew Leader leads by example in performing quality mitigation and remediation work, while motivating his/her crew to do the same. You are key in giving comfort to customers who are facing the major adversity of a disaster in their home or place of business. A strong work ethic and people skills will ensure success and satisfaction in your career in this “recession proof” disaster restoration industry.

Job Responsibilities

Knowledge of disaster restoration, water and fire mitigation and mold remediation, etc
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers’ License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Experience with using Xactimate is preferred but not required
Must be able to prioritize activities and meet deadlines
Experience in training and managing others
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Drug/Alcohol/Tobacco free required
Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
Don appropriate Personal Protective Equip (PPE); For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
Be exposed to various inside and outside working conditions

Compensation and Incentives

$500 Start up bonus potential after 90 days of employment
Competitive wages, DOE: $20-25/hr
Bonus and incentives
PTO Accrual
Health Insurance
Opportunities for advancement/training/certification
Monthly team building luncheon or activity
Cell phone allowance

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. Additional responsibilities related to restoration work may be required of employees. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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