JOB POSTING FOR Administrative Assistant:
Disaster Restoration Company, specializing in water, fire, and mold damage is looking to hire an enthusiastic, career-minded individual to become a successful part of our team. We provide emergency services to clients suffering property disasters/emergencies. As our front-line customer contact, you will be responsible for providing professional, friendly service in our fast-paced environment. Your day will consist of answering phone calls, scheduling our technicians and obtaining insurance contact and billing information.
Why work with our company? We’re a small family-owned business located in Irving Park. Our employees and their families have become part of our family, we’re an awesome team to work with. We value all employees and what they bring to the table. Everyone is encouraged to be a disruptor and change things up, we also care about your professional development. If you’re looking to grow and work in a place where you can make a difference, this is the job for you and we look forward to having you.
Responsibilities and Duties
· Ensure positive customer experience with every interaction.
· Respond to emergency phone calls, communicate with technicians, schedule workflow.
· Maintain a strong work ethic with a total commitment to succeed each and every day
· Perform administrative and office support activities for multiple supervisors.
· Perform general customer service duties, follow up, phone calls, emails, etc.
Qualifications and Skills
· Speaks clearly and effectively to customers, insurance agents, and adjusters
· Attention to detail is a MUST
· Experience with Windows, Microsoft Office (including Excel, Word, and Outlook), and Internet Explorer. Must be able to navigate all with ease.
· Strong organizational skills
· Ability to maintain composure during stressful situations
· Capable of handling customer concerns
· Applicants must be able to pass a background check with no felony convictions
· Strong aptitude to learn new processes and procedures.
· Strong aptitude to learning and utilizing software programs.
· Miscellaneous Duties
· Be on an on-call rotation to answer calls that come in after hours- respond to the answering service on your assigned days.
Must be able to work 5 days a week, start time 8:30 to 4:30 - will be part of a weekend on-call rotation- on assigned weekend you do not have to come in at the office, can work from home.
Benefits include: Sick time/PTO, birthday pay, paid for major holidays, vacation time after 1 year, health Insurance after 1 year of employment, 401k after 1 year of employment.
Job Type: Full-time Salary: $16-$17/hour based on experience
